Frequently Asked Questions

As of April 1, 2015

Ｑ 1　How can I access the Learning Management System?
Ｑ 2　I would like to read the Student Manual. Where can I find it?
Ｑ 3　My computer's screen is showing a “Login successful” message,
but the program seems to be stuck there, preventing me from doing anything.
Ｑ 4　Although the Class Enrollment Registration Menu page appears all right, some menu items don't respond when I act on them.
Ｑ 5　Can I register may class enrollments from outside the University?
Ｑ 6　Even if I enter my ID and password on the User Authentication Page, the screen does not direct me to the next page.
Ｑ 7　Although I can browse other websites, I can't access the Nagoya University Portal.
Ｑ 8　What is a Nagoya University user ID?
Ｑ 9　I lost my Nagoya University user ID or University-wide user ID.
I can't remember the password for my user account.
Ｑ10　I have questions about the Learning Management System. Where can go for answers?

Ｑ１:

How can I access the Learning Management System?

Ａ１:

Access the following URL
　　　https://mynu.jp/

Ｑ２:

I would like to read the Student Manual. Where can I find it?

Ａ２:

Access the following URL. There you will find a PDF file of the manual.
You will also see the file from a link in the Class Enrollment Registration Menu page after logging in to the Nagoya University Portal.

　　　http://web-honbu.jimu.nagoya-u.ac.jp/gakumu/gakumubu/student/e/index.htm

Ｑ３:

My computer's screen is showing a “Login successful” message, but the program seems to be stuck there, preventing me from doing anything.

Ａ３:

You should not bookmark the login page for user authentication. If you want to bookmark the System's website, bookmark the page that first appears when you access the Nagoya University Portal.

To question list

Ｑ４:　

Although the Class Enrollment Registration Menu page appears all right, some menu items don't respond when I act on them.

Ａ４:

A certain time period is allotted for processing a task accessed via each menu item. If you select a menu item at a time not within this designated period, the menu item's link is disabled so that no processing is possible. Check the designated period for each menu item in the Student Handbook or Class Enrollment Companion.

To question list

Ｑ５:

Can I register may class enrollments from outside the University?

Ａ５:

You can register your class enrollments from anywhere, whether you access the System from inside the University or from outside. Read the Student Manual for the System thoroughly. Then access the System after checking how your computer is configured.

To question list

Ｑ６:　

Even if I enter my ID and password on the User Authentication Page, the screen does not direct me to the next page.

Ａ６:

There have been reports that this problem happens very rarely with some browsers (mainly Microsoft Internet Explorer on Windows). The problem does not necessary occur with every version of Internet Explorer, and the cause is still unclear. It is still being investigated. Please check how your browser is configured referring to the Student Manual. If there is no problem with the settings of your browser, use a different browser. (A browser can be downloaded from respective websites shown below. These can be used just as well as Internet Explorer).
　　　　　Firefox　 ：　http://www.mozilla.com/en-US/products/

To question list

Ｑ７:　

Although I can browse other websites, I can't access the Nagoya University Portal.

Ａ７:

It could be that the DNS setting, a network setting in your computer, is wrong, or that the DNS server designated in the setting is not functioning. If you are on the Nagoya University campus, ask a network administrator of the School you belong to about the problem. If you encounter similar problems at home, check the configuration manual provided by the company you subscribe to for broadband access such as ADSL and FTTH, or your Internet service provider. You could also contact the support departments of these businesses directly.

To question list

Ｑ８:　

What is a Nagoya University user ID?

Ａ８:

Nagoya University user ID is an identification issued by the Headquarter of Information and Communication Services as part of the implementation of an information infrastructure at Nagoya University.
This ID and password was originally provided to every newly admitted student with a student ID card.
If you were admitted to the University up after academic year 2008, you can see your Nagoya University user ID on the reverse side of your student ID card.
If you were admitted to the University up until academic year 2007, you can verify your Nagoya University user ID in the tabbed window named “Important Announcements”after logging in to the Nagoya University Portal with your University-wide user ID.


ID Card description:
Nagoya University user ID number (9-digit code):
2 lower-case alphabetic characters, followed by 7 numeric characters
(e.g., ab1234567, df1234567, etc.)
University-wide user ID number (8-digit code):
a lower-case alphabetic character, followed by 6 numeric characters,and then ending with a lower-case alphabetic character
(e.g., a123456b, a123456m, etc.)

To question list

Ｑ９:　

I lost my Nagoya University user ID or University-wide user ID.
I can't remember the password for my user account.

Ａ９:

Contact the Center for Information Media Studies.
(The Center for Information Media Studies is located on the 4th floor of Building No. 7, in the School of Engineering)

To question list

Ｑ10:

I have questions about the Learning Management System. Where can go for answers?

Ａ10:

For enrollment matters for specialized courses such as their applications, how to study for them, and what is taught in them, please inquire at the subsection in charge of educational affairs of the School you belong to. (This is the Educational & Student Affairs Subsection of most Schools, the Educational Affairs Section of the School of Engineering, and Student Affair Subsections Nos. 1 & 2 of the School of Medicine.) For enrollment matters for Liberal Arts and Sciences, please inquire at the office of Institute of Liberal Arts & Sciences .
For technical matters such as how to use the computer system, please inquire at the Student Affairs Planning Division. These contacts are listed at the end of the Student Manual.